You have the right to return your order within 14 days of receiving it.


To be eligible for a return:

 

  • The item must be unused and in its original condition.

  • The item must be in its original packaging.

  • You must provide proof of purchase.

 


To start a return, please contact us at:

pawtopiaa.help@gmail.com


We will provide you with return instructions.


 

Refunds

 


Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.


If approved:

 

  • Your refund will be processed within 5–7 business days

  • The refund will be issued to your original payment method

 


 

Damaged or Incorrect Items

 


If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery and include photos. We will resolve the issue as quickly as possible.


 

Non-Returnable Items

 


For hygiene and safety reasons, certain used pet products may not be eligible for return.